Last Updated: October 2026
Company: Paddle Quest LLC
Customers must pay the full tour price at the time of booking.
Payments for bookings made through PaddleBooking.com are processed through Paddle Quest LLC using secure third-party payment processors, where applicable.
For bookings made through partner booking systems or marketplaces, including FareHarbor and Bokun, the applicable partner’s Cancellation & Refund Policy applies. Customers are subject to the cancellation and refund terms provided by the respective partner platform.
For bookings made directly through PaddleBooking.com, each Guide or Provider independently determines the cancellation deadline for their tours (e.g., 7, 15, 20, or 30 days before the scheduled tour start date).
The cancellation deadline must be clearly stated on the individual tour page and forms part of the booking terms agreed to by the Customer and the Guide/Provider.
Refund Rules
Cancellation within the permitted cancellation period:
If the Customer cancels on or before the stated cancellation deadline, they are entitled to a refund of 90% of the total amount paid through PaddleBooking.com.
The remaining 10% is retained by PaddleBooking.com as a platform service fee to cover transaction and administrative costs.
Cancellation outside the permitted cancellation period:
If the Customer cancels after the stated cancellation deadline, no refund will be issued.
The Guide/Provider is entitled to receive the tour price, less PaddleBooking.com’s applicable 15% platform commission and any applicable transaction fees, in accordance with the applicable payout terms.
Bookings made through FareHarbor or Bokun:
All cancellations and refunds for bookings processed through FareHarbor or Bokun are governed by the respective partner’s Cancellation & Refund Policy. PaddleBooking.com does not replace or override the cancellation and refund terms of these partner platforms.
Customers and Guides/Providers may, by mutual written agreement:
Reschedule the tour.
Change the tour date.
Transfer the booking to a future season.
For bookings made directly through PaddleBooking.com, such arrangements must be agreed upon directly between the Customer and the Guide/Provider, for example, via email. PaddleBooking.com does not guarantee rebooking availability and is not responsible for arrangements made directly between the Customer and the Guide/Provider.
For bookings made through FareHarbor or Bokun, the applicable partner’s policies and procedures for rebooking and date changes apply.
For bookings made directly through PaddleBooking.com, if a Guide or Provider cancels a tour for any reason, the Customer shall receive a full refund (100%) of the amount paid through PaddleBooking.com.
The Guide or Provider shall be liable to pay a cancellation penalty equal to 10% of the tour price to PaddleBooking.com. This penalty may be deducted directly from the Guide’s or Provider’s payout, where applicable.
For bookings made through FareHarbor or Bokun, the respective partner’s Cancellation & Refund Policy and procedures apply.
For bookings made directly through PaddleBooking.com, if a tour is canceled due to force majeure, including but not limited to severe weather, natural disasters, governmental actions, or other circumstances beyond the reasonable control of the Guide or Provider, the Customer shall receive a full refund (100%) of the amount paid through PaddleBooking.com.
No cancellation penalties or platform commissions shall be charged to the Guide or Provider for such cancellations.
For bookings made through FareHarbor or Bokun, cancellations and refunds resulting from force majeure are handled in accordance with the respective partner’s Cancellation & Refund Policy.