Last Updated: March 2026
Company: Paddle Quest LLC
The payment method for each tour is determined by the Provider when listing the tour and can be one of the following:
1. Full Payment via the Platform:
The Customer pays the total tour price through the Platform. Funds are held in escrow and released to the Provider after the completion of the tour.
2. Deposit via the Platform and Direct Payment:
The Customer pays a deposit through the Platform, while the remaining balance is paid directly to the Provider according to the Provider’s instructions.
The applicable cancellation and refund rules below apply to the payment method chosen for the tour.
Each Guide or Provider independently determines the cancellation deadline for their tours (e.g., 7, 15, 20, or 30 days prior to the scheduled tour start date). The deadline is clearly stated on the individual tour page and forms part of the binding agreement between the Customer and the Guide/Provider.
Refund Rules
Cancellation within the permitted cancellation period:
- If the Customer cancels on or before the cancellation deadline, they are entitled to a refund of 90% of the total amount paid via the Platform.
- The remaining 10% is retained by Paddlebooking as a platform service fee and to cover transaction and administrative costs.
Cancellation outside the permitted cancellation period:
- If the Customer cancels after the cancellation deadline, no refund will be issued.
- The Guide/Provider is entitled to receive 100% of the tour price, less the 10% platform commission, as if the tour had been fully performed.
Note: For tours with a deposit payment option, the same rules apply only to the deposit paid via the Platform. Any remaining balance paid directly to the Provider is subject to the Provider’s own cancellation terms.
Customers and Guides/Providers may, by mutual written agreement:
- Reschedule the tour
- Change the tour date
- Transfer the booking to a future season
Such arrangements must be agreed directly between the Customer and the Guide/Provider (e.g., via email). Paddlebooking does not guarantee rebooking availability and assumes no responsibility for these arrangements.
If a Guide or Provider cancels a tour for any reason:
- The Customer shall receive a full refund (100%) of all amounts paid. This includes:
- The full amount paid via the Platform, if the entire tour price was paid through Paddlebooking.
- The deposit paid via the Platform, plus any remaining balance paid directly to the Provider, if the tour was booked using the deposit + direct payment option.
- The Guide or Provider shall be liable to pay a cancellation penalty equal to 10% of the tour price to Paddlebooking.
- Such penalty may be deducted directly from the Guide’s or Provider’s payout.
In the event that a tour is canceled due to force majeure, including but not limited to severe weather, natural disasters, governmental actions, or other circumstances beyond the reasonable control of the Guide or Provider:
- The Customer shall receive a full refund (100%) of all amounts paid. This includes:
- The full amount paid via the Platform, if the entire tour price was paid through Paddlebooking.
- The deposit paid via the Platform, plus any remaining balance paid directly to the Provider, if the tour was booked using the deposit + direct payment option.
- No penalties, commissions, or fees shall be charged to the Guide or Provider.