Booking Notes
Departure and arrival: DOURO MARINA, Rua da Praia 430, 4400-554 Vila Nova de Gaia.
You should head to Gate B, where you will be joined by a member of our team - you should call or text to +351 914 242 934 (Also available by Whatsapp)
For any question, please feel free to contact us by mail (naugit@naugit.com) or whatsapp +351 914 242 934.
- Customers must provide advance notice of any allergies, intolerances, dietary restrictions, mobility limitations, or medical and clinical conditions that could prevent them from staying on board the vessel or pose a risk to themselves, the other passengers, or the crew;
- The cost of the service covers all expenses related to the vessel, fuel, skipper, crew member, insurance, and, if applicable, beverages served on board;
- No alcoholic beverages of any kind are permitted, except those provided as part of the service;
- Pets of any kind are prohibited on board;
- It is mandatory to respect and comply with all safety regulations in effect on board the vessel;
- Smoking and/or open fires are not permitted on the vessel.
Cancellation Policy
The company reserves the right to cancel the departure of the vessel if the weather conditions constitute a danger to the vessel, the crew and other occupants of the vessel. The amount paid for the service will be 100% refunded (when booked directly with NAUGIT, excluding bookings made through partners) or, if desired, a new date will be scheduled for the service;
The company reserves the right to cancel the service provided without the right to a refund of the amount paid, if the weather conditions change during the service;
The company reserves the right to cancel the departure of the vessel due to mechanical problems. The amount paid for the service will be 100% refunded (when booked directly with NAUGIT, excluding bookings made through partners) or, if desired, a new date will be scheduled for the service;
The company reserves the right to cancel the service if, upon arrival or during the service, the customers or any of them are under the influence of alcohol or narcotic substances, and the amount paid for the service will not be refunded;
be refunded;
The company reserves the right to cancel the service provided without the right to a refund of the amount paid, if the behavior of customers exceeds the limits of reasonable education, psychological and moral behavior and physical behavior;
The amount to be paid for the service must be paid within 24 hours of the scheduled date and time;
Failure to appear on the date and time of the contracted service without 24 hours' notice does not give the customer the right to a refund of the full amount paid for it. If the notice is given up to 24 hours before the contracted service, the customer is entitled to a refund of 50% of the amount paid;
The reservation and payment of the service less than 24 hours before the service is to be carried out, and subsequently cancelled by the customer, does not confer the right to a refund of the amount paid;
Customers must inform in advance any allergies, intolerances, dietary restrictions, mobility restrictions, medical and clinical conditions that may make it impossible for them to remain on the vessel, to the detriment of themselves, the other occupants and the crew;
Smoking and/or open fires are not permitted on the vessel.
