Cancellation Policy
Free cancellation or one free reschedule up to 24 hours before start.
Inside 24 hours, bookings are non-refundable. A reschedule inside 24h is not guaranteed and may be approved by the school subject to availability.
Weather & safety. Start times may shift to match surf/weather. If we must cancel for safety, you can choose a free reschedule or full refund. We’ll notify you via email/WhatsApp.
Late arrival / no-show. Please arrive 10 minutes early. Arrivals >10 minutes may reduce lesson time without refund. >20 minutes may be treated as no-show (no refund).
Refund method. Refunds go to the original payment method; processing times depend on your bank (typically 5–10 business days).
Important Information
You confirm you are fit for water activities and will disclose any relevant medical conditions before the lesson. Failure to disclose is deemed assumption of risk; Ocean Freaks is not responsible for complications from undisclosed conditions.
