Thank you for booking with us! We’re looking forward to you joining us on the river! Below are your details:
*Please forward this email to everyone who is going on the trip with you, so they can be informed and prepared for their adventure, too!*
#GUIDED TRIP DETAILS:
- **PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR TRIP TIME** to allow for verifying waivers and obtaining Tonto parking pass for your vehicle. *Late Arrivals do not qualify for rescheduling of trips or refunds.*
- Meeting Location: [Saguaro Lake Ranch](https://maps.app.goo.gl/H5C1e9AomRkqoLJ9A)
#IMPORTANT INFO:
**- Arrive FIFTEEN MINUTES PRIOR
to trip time.**
**- Check-in and be ready prior to trip time.**
**- Late arrivals are subject to trip availability and do not qualify for refunds.**
**- It is recommended that all participants have good swimming abilities.**
**- ALL WAIVERS MUST BE SIGNED ELECTRONICALLY PRIOR TO ARRIVAL:** Please contact us at 480-984-2194 if you did not receive a separate email with waiver instructions.
**- YOU MAY GET WET:**
Please be prepared to get wet and be sure your keys and phone are kept in a dry/secure place (ex: a waterproof pouch in your backpack/bag or a waterproof backpack). We are not able to hold any personal belongings for you.
**- NO ALCOHOL:** Please note that bringing your own alcohol onto our launching site is prohibited by Arizona state liquor law regulating its licensees. All coolers will be inspected at time of launching. Glass containers of any kind are also prohibited per Tonto National Forest regulations.
**- NO PETS:** We love pets; however, we cannot transport them in our shuttles. Service dogs are allowed.
- **TRANSPORTATION NOTICE: If you are planning to get dropped off by a cab service, Uber, Lyft, etc...please be aware that you may have a difficult time getting a ride to come pick you up after your trip. Due to being in a remote location, we highly recommend having your own transportation for this adventure.**
**- WHAT TO BRING:**
- **Hat**
- **Sunscreen**
- **Large Reusable Water Bottle** (It's the desert, you'll want to stay hydrated.)
- **Water Shoes** (Old sneakers or strap-on sandals are best. Avoid flip flops, as they are easily lost in the water.)
- **Waterproof Pouch For Phone/Keys**
**Reschedule Policy:** Must be requested prior to the start time of your trip to be rescheduled. If requested less than 24 hours from your trip time, there is a $10 rescheduling fee per ticket. This is a ranch courtesy extended for unforeseen circumstances and reschedules can only be accommodated once. Requests received after your trip time has passed are not eligible for rescheduling or refunds.
**Cancellation Policy:** Must be requested **24 hours or more** before your trip time for full refund. Cancellations with less than 24 hours notice are only eligible for rescheduling with a $10 fee per ticket, no refunds given. Requests received after your trip time has passed are not eligible for rescheduling or refunds.
NOTE: If you have **booked through a second party** such as Viator or Groupon you will need to contact them for cancellations. If you have booked through Saguaro Lake Ranch you can call or email. Email cancellation requests are not approved until you have received a verbal or written reply from us.
**Please note that this is a scheduled time slot and late arrivals are subject to availability. No Call/No Shows are not eligible for rescheduling or refunds.**
Please feel free to call us at 480-984-2194 if you have any questions at all. We look forward to seeing you on the river soon!
