Booking Notes
## Thank You for Choosing Bruschi Boat Rental
## 🎉 Thank you for booking a Shared Trip with us! 🎉
We’re excited to have you onboard. Please review the important information below so you’re ready for your trip:
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## 🗓️ What to Expect & Arrival Time
* **Be On Time:** Please arrive with plenty of time to spare. The boat can only wait up to **10 minutes past departure.** After that, late arrivals are considered **no-shows and are non-refundable.**
* **Parking Alert:** There is **NO parking** available at the marina. Please allow extra time for your commute, especially during rush hour, as traffic and finding alternative parking can delay you.
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## 💵 Onboard & Captain's Fee
Once you arrive, please pay the captain’s fee directly to them before boarding.
* **Captain Fee: $25 per person** *(Cash preferred)*
* *Note: Every passenger, regardless of age, must pay.*
📸 Don’t forget to capture amazing moments! Tag us **@Bruschiboatrental** on TikTok or Instagram so we can share your experience!
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##📍 Arrival, Location & Parking
## Miami Departure Location
**2600 NW 18th Ter**, Miami, FL 33125
* **Arrival Time:** Please arrive **20 minutes before your scheduled time** to complete introductions, and settle any balances.
* **Meeting Instructions:** Call the captain or the company upon arrival if you do not have the captain's phone number yet.
###🚗 Parking Notice:
* **No On-Site Parking: WE DO NOT HAVE PARKING AVAILABLE.** We highly suggest using ride-share apps like **Uber or Lyft** to get to our location.
* **Street Parking:** The nearest public street parking is **2 blocks away.** Please note that the company is not responsible for vehicle damages, towing, or anything related to your vehicle.
***Please plan your travel time carefully. The company is not responsible for delays caused by traffic or parking issues.***
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## 🆔 Reservation & ID Requirements
* **Lead Traveler:** The person whose **name is on the reservation must be present** on the trip.
* **Booking Changes:** Any name or passenger changes must be requested at least **24 hours in advance** by email at **info@bruschiboatrental.com**.
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## 👥 Minimum Passenger Requirement
Shared trips require a **minimum of 2 passengers** to run. If fewer seats are booked for your time slot, we will contact you to:
* **Reschedule** for another time,
* **Upgrade** to a private trip, or
* **Offer the option to purchase the missing seat** to guarantee the departure. *(If we later sell that missing seat to another customer, you’ll receive a full refund for that extra payment).*
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## 🧳 Suggested Items to Bring & Storage
* **Food & Drinks:** You are welcome to bring your own food and drinks (**BYOB**). We proudly provide **ice, water, and a cooler** onboard for your convenience.
* **Baggage Limit:** Please bring **small personal items only.** Free storage is available at the marina office for large luggage, strollers, or bulky items.
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## 🚫 Strictly Enforced Rules & Conduct
* **No Smoking:** Smoking is strictly prohibited on board at all times.
* **Legal Boat Limit:** We allow a **maximum of 6 passengers** by law (this strictly includes infants).
* **Captain Authority:** The captain’s instructions **must be followed at all times.**
⚠️ **Important:** The captain may **refuse service or end the trip without a refund** for misconduct, aggression, heavy intoxication, or unsafe behavior. Disruptive passengers may be **asked to disembark at the nearest dock** in the city at their own expense.
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## 🌦️ Cancellations & Weather Policy
* **Customer Cancellations:** Cancellations or reschedules must be made at least **24 hours before your trip.** Within 24 hours of your start time, **no refunds** or changes of any kind will be issued.
* **Weather Decisions:** Trips may be canceled or rescheduled at the captain’s discretion due to **weather or safety concerns.** In these cases, you will be allowed to **reschedule or receive a credit** toward another trip. Do not assume a trip is canceled unless you hear from us.
* You can also check our *Weather & Trip Protection:* [bruschiboatrental.com/weather-policy/](http://bruschiboatrental.com/weather-policy/)
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## ♿ Accessibility & Restrictions
* **Mobility Limitations:** Unfortunately, **wheelchair users or those with mobility limitations cannot be accommodated** due to changing tide conditions and boarding access steps.
* **Animal Policy:** **No pets or service animals** are allowed on shared trips. *(A private trip booking is required for any exceptions).*
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## ❓ Questions?
We’re here to make your experience safe and enjoyable!
Call or text us at **786-701-6078** *(9 AM – 10 PM EST)* or check our website for details.
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## We Look Forward to Seeing You on the Water!
Best Regards,
**Jose Bruschi**
Founder & President
**Bruschi Boat Rental**
jb@bruschiboatrental.com
786-701-6078
[bruschiboatrental.com](http://bruschiboatrental.com)
Cancellation Policy
**Cancellation Policy:** Cancellations or reschedules are allowed up to 24 hours before the trip by emailing [info@bruschiboatrental.com](mailto:info@bruschiboatrental.com). Phone calls or texts are not valid cancellation methods. Requests are not confirmed until approved.
Third-party bookings must be canceled or modified through the original platform. No refunds, cancellations, or reschedules are allowed within 24 hours of the trip. No-shows are charged in full.
If Bruschi Boat Rental cancels, customers may receive a refund or reschedule option. Weather issues are subject to our Weather & Trip Protection Policy found in our website.
By booking, you agree to these policies.
