After receiving your 'confirmation' your trip will show as confirmed, however your trip may still not go ahead due to the following:
1. River Heights - too high or too low. We try to give as much information as soon as we know ourselves and sometimes won't know until the morning of your trip.
2. There is a chance we will drive to the river and cancel the trip on arrival due to no electronic river gauge in the area. This is very rare!
3. National Parks Closure - this is out of our control. They usually give us 24 hours’ notice however also not limited to.
4. Canoe Guides - availability of guides. Canoe guides are seasonal workers and hold down other full-time employment.
5. Covid Outbreak / Closures / Hotspots - If the government puts out a heath order that affects you from traveling or returning to your home address, we can put your order on hold for a later date (no terms on when you can re-use) This will not be considered for a 'possible closure'.
6. LOCATION: Please use this [map](https://cdn.filestackcontent.com/9RPEXIMSSymiWPSQOK1J) as a guide to get to the location.
Cancellation Policy
##Cancellations
1. Exodus Adventures hold the right to cancel your trip due to the above conditions. If we cancelled your trip, you will have the opportunity to change dates or be given a full refund. Exodus Adventures will not be responsible for any compensation on your accommodation and or travel due to cancelling.
2. If you cancel any time before 14 days, a 10% admin fee **will not be refunded*
3. If you cancel between 14 days and 7 days before the trip, 75% **will be refunded*
4. If you cancel 7 days up to 48 hours before trip, 50% **will be refunded**
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